Job Description

Commercial Manager

What you'll be doing:

• Assist the sales team to secure profitable and deliverable new business
• Provide commercial support in deal shaping, negotiations & contracting
• Review pricing of existing and new business proposals to ensure they are aligned with company margin, risk and contingency provisions
• Ensure all customer and supplier bids/contracts are approved and reviewed in line with deal approval governance and policy prior to submission/signature
• Identify, manage and report on key commercial / legal risks (legal risks to be communicated to Legal function and ongoing appropriate support / liaison to be maintained)
• Be main point of contact for principal client contract(s) and provide in-life client contract management support
• Review, interpret and advise on existing contract rights and obligations
• Lead change management of contracts including production of BAU contract variations
• Support production of regular contract reporting in line with governance and contract requirements
• Ensure that contract records are maintained and accessible as directed
• Record, ratify and circulate commercial / negotiation meeting minutes when required
• Support the business by owning and performing the ongoing admin of contracts (including the provision of contractual templates / tool kits, and delivering notices)
• Support of sub-contractor relationship management.
• Support of due diligence and MI / audit data request activities
• Work as part of client specific management teams, including managing a pipeline of activity and contributing to client specific strategy, review and performance

What we're looking for:

• Desirable 2+ years' contracts experience and demonstrable track record of owning and delivering pre and post contract activity, including those set out below.
• Good understanding of bid preparation and submission processes (ITT, RFP, BAFO)
• Ability to identify and analyse key commercial risks such as KPIs, SLAs, contractual dependencies and milestones
• Strong contract drafting and negotiation skills
• Strong knowledge of contract law and its application in SW / IT / BPO/Professional Services environments
• Good basic financial acumen
• Producing reports and summaries which articulate key matters for a senior and/or non-commercial audience
• Starter – Finisher: seeing activities through to successful completion
• Resilient and self-motivated
• The ability to prioritise, meet deadlines and work under pressure
• Have confidence in seeking support, input, guidance appropriately and when required
• Good communication skills

How this aligns to our Capita's values:

Customer First, Always – By acting as the main point of contact for client contracts, managing contract performance, and ensuring contractual obligations are met, the role helps deliver excellent service and positive outcomes for customers

Fearless Innovation – By supporting deal shaping, reviewing commercial proposals, identifying risks, and contributing to client strategy, the role encourages proactive thinking and continuous improvement in commercial practices.

Achieve Together – By working closely with sales teams, legal teams, suppliers, and client management teams to deliver successful contracts and business outcomes, the role demonstrates strong collaboration and shared accountability.

Everyone is Valued – By maintaining effective communication, seeking guidance when needed, supporting colleagues and stakeholders, and building positive relationships with clients and suppliers, the role promotes an inclusive and respectful working environment.

Join Capita – Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you.

What's in it for you?

• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

Location: Home-Based - GBR, United Kingdom

Time Type: Full time

Contract Type: Permanent

Job Tags

Ongoing contract, Permanent employment, Full time, Contract work, For subcontractor, Work at office, Remote work, Work from home

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