Job Description

Usher Position

Are you one of those people who people gravitate to? Are you the life of the party? Does your smile light up a room? Then we want you to be an integral part of our award-winning Front of House team!

The Auditorium is one of the most impressive and historic venues in the City of Chicago--a crown jewel in the firmament. Our commitment is to give each guest, no matter what concert, show, dance, or film they've come to see, an exemplary and welcoming experience and it all starts with you.

Position Summary:

The Usher position is responsible for delivering the highest caliber of guest services during all events and functions within the Theatre. For the Auditorium, USH is a verb.

Major Areas of Responsibilities:

• Welcome guest to the Theatre in the most helpful manner possible
• Scan guests tickets, ensuring ticket is valid for performance and give accurate directions
• Greet and escort guests to their assigned seats in an efficient and friendly manner
• Check work area for cleanliness and be sure all pathways are clear of obstacles or trash
• Pro-actively attend to guests' needs: questions, directions, information regarding the performance, and Theatre policies
• Responsible for a safe and efficient ingress and egress
• Respond to emergencies or guest related issues/concerns in a timely manner
• Assemble and distribute programs to guests
• Collect and return lost and found items to guests

Mission:

The Auditorium Theatre, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre.

Commitment:

The Auditorium Theatre thrives on the shared humanity that the performing arts provides. We are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walk through our doors. Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People.

Requirements

Experience:

• 0 – 4 years

Knowledge/Skills/Abilities:

Relevant knowledge, skills, and abilities are the most important qualifications of this position.

• Excellent verbal skills
• Strong spirit of optimism and collaboration
• Knowledge and experience ushering within a large Theatre environment
• Must be receptive to working outside in inclement weather and extreme temperatures
• Flexible availability, including evening, weekend and Holiday hours
• Work successfully in a fast paced and loud environment
• Able to lift and carry 40 lbs
• Required to stand for long periods of time and walk up and down steps
• Comfortable with heights
• Active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)

The Auditorium Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, (dis)ability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law. BIPOC candidates are strongly encouraged to apply.

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